For many homeowners, the thought of hiring a contractor for any home repair project is a stressful affair. In fact, surveys show that home improvement contractors are always on the top 10 list of consumer complaints due to poor workmanship and frustration in meeting deadlines and schedules.Secret To Finding A Great HVAC Contractor In Denver

The problem for homeowners isn’t finding a HVAC contractor; its finding a competent, trustworthy contractor that will get the job done the first time.

And that’s where references come into play.

If you ask a HVAC contractor for references, you can assume he will give you favorable contacts that will be satisfied with the job. Why would they give you problem cases? So for many homeowners, the simple fact that they have a reference or two is enough. They don’t go the extra step of connecting with the references.

Why should you check references?

Substandard contractors will have a difficult time providing three quality references. Yet because they know most homeowners will never follow through and call a reference, they may give your contact information betting the odds. By calling even the first reference, you can find out a lot of information. If they won’t talk with you, won’t return your calls, and have very little to say, you can get your answer by reading between the lines.

Even happy customers can often give you information that you may never have thought of before. They can tell you about concerns they had and how their needs were met by the contractor you are thinking of hiring. They can talk about bumps in the road, and how they were overcome.

If you are good at reading people, you can learn just as much from what they do say as from what they don’t.

How do you check references?

Start by receiving bids and narrowing it down to the people you truly would consider doing business with. When you have around three companies to choose from, that’s when references come into play.

Make a list of the most important aspects of the job. Are you in an older home? Do you need the job completed by a certain date? Do you need specific equipment?

With this information in mind, ask each contractor for references that closely match your needs. This also will give you a chance to go deeper with each contractor to determine how well they handle talking with you about different aspects of the job.

With a reference list in hand, call each reference with specific questions in mind. Avoid asking “yes, no” questions, and instead give each reference a chance to speak about his or her experience.

  • How well did the contractor do in meeting your original expectations?
  • Did any issues come up along the way? How were they resolved?
  • How long did the project take? Was the area kept neat throughout the project?
  • Were there any surprises? How were they handled?
  • Did you have any issues after the installation?
  • Would you hire this contractor again?

Keep in mind that the Internet offers a lot of options when it comes to reviews. Angie’s List and Yelp make it easy to search and get information on potential contractors. But it is important to realize the source may not always be reliable. Sometimes a competitor will leave bad reviews in an attempt to downgrade a business. And a single bad review isn’t always indicative of a contractor that is anything less than reputable. While you can can use these as your starting point, always go the extra mile and use live references to form you ultimate opinion before saying yes, and signing on the dotted line.